FAQ

 

Return Policy?


We take most return/refund requests on a case by case basis. Please note that our made to order items are non-refundable. Please take the time to read measurements and other information provided before making a purchase. In the case that we do accept your return - we will not be responsible for return shipping. 

Do you ship worldwide?


Yes we do! Please allow extra time for shipment since we are based in the United States. We are not responsible for any customs fees or charges you may incur. Some of our products do ship from our manufacturer's warehouse located in Europe - if you are looking to receive your order faster and without customs fees, you can order our t shirts, sweatshirts, leggings, and dresses. 

Why am I being charged sales tax?


Most of your favorite stores charge sales tax and as a business we are required to charge sales tax as well. The amount we charge will depend on your states current sales tax laws. We are currently tax exempt in these states: Massachusetts, Vermont, Pennsylvania, Minnesota, New Jersey, and Rhode Island.

 

When will I receive my package?


Depending on the shipping you chose and your location, average shipping time is 3-8 business days. Our made to order products take about 3-5 days to be fulfilled and processed before they ship.

Missing package?


Please allow up to 30 days before you file a claim that your package is missing. Then contact us via email and we will help rectify the situation immediately.

My clothes smell weird?


If your clothes smell like vinegar that’s totally not weird! We use a DTG printing method for our made to order apparel that requires the shirts to be sprayed with a vinegar like substance before printing to help the designs last a long time. No worries though, the substance is harmless as well as environmentally friendly and will disappear after the first wash or wear! 🙂

Do you offer larger/plus sizing?


Yes we do! Our t shirts go up to 4X (unisex fit), our sweatshirts go up to 5X(unisex fit), and our leggings go up to 6XL!  As we continue to grow, we will be adding more plus size options (and we need models, so hit us up!). We are slowly discontinuing all crop tops as they were not size inclusive and ran small - we hope to eventually replace them in the future with a more size friendly option. Please read the size chart carefully and feel free to contact us with any questions. 

I like a design but it’s only available in a (insert product type here)?


If you like a design and want it in a t-shirt/long sleeve/sweatshirt/etc style that is currently not available, message us and let us know and we will get it for you!

Are you looking for promoters/sponsors/models?


If we are searching for promoters, we will advertise on instagram because that is where most of our followers are. But if you are interested, please email us at hello@gothiclamb.com and you can receive more information. We do not give free items to promoters but we do offer discounts and perks.

If you are looking to be sponsored, please email us at hello@gothiclamb.com along with your follower counts on all social media. We would prefer to sponsor people who have a YouTube channel so we could get more people to know about our brand but we are open to any social media!

As for models, as of right now we are definitely looking for models with something unique to offer our brand and we love diversity. Please email us with your modeling history along with any reference photos and we will get back to you. You do not have to have modeling experience to work with us!